ServSafe® Product Orders FAQ's
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National Restaurant Association Service Center Business
Hours:
Monday - Friday, 8:00 am - 6:30 pm Central Standard Time

Service Standard: Respond to all customer inquiries within one business day.

Department Capabilities
  • Entering orders for training materials, exam answer sheets, and exams
  • Assisting with scores and classes
  • Answering general inquiries, as well as order fulfillment and invoicing inquiries
  • Directing specialized inquiries to subject matter experts for response
  • Providing technical support for e-commerce and for online training course users

CONTACT
Phone: 800-765-2122 ext. 6703
Email: servicecenter@restaurant.org
Fax: 1-866-665-9570


Do GRA members receive a discount on ServSafe® products?
Yes. GRA members receive a 20% DISCOUNT on ServSafe® and National Restaurant Association Solutions related product.
View Product Price List HERE!

How do I place my Order?

You may place your order via one of several methods:

Online: www.servsafe.com/sra/GA.
Note: All members must create New User Profile to receive member discount.

Phone: Customer Service Representative at 800-765-2122 ext. 6703

Email: servicecenter@restaurant.org

Fax: 866-665-9570

What Payment Methods do you accept?

We accept the following methods of payment:

Credit cards: Visa, Mastercard, American Express, Discover, or Diners Club

Checks: Phone the Service Center to place your order if paying by check. You will be given an Order ID number to write on your check, and the mailing address for your payment. Orders paid by check will be released from the warehouse after the payment has been received and processed.

Purchase orders: Accepted for schools and government agencies. Other entities' purchase orders will be accepted if you establish credit terms with NRA.
Click HERE to see Purchase Order Requirements

How do I establish Credit Terms?

To be eligible for credit, you must meet the following criteria:

Apply for credit terms for an organization/company (personal/individual credit terms are not available),

Purchase a minimum of $5,000 annually, and

Agree to NRA Solutions Terms and Conditions If you meet the criteria above, please complete the
NRA Solutions Online Credit Application.

If you have any questions, please contact us at credit@restaurant.org or 1-800-765-2122 (Press 1, then Press 5 to reach the Credit Department).

How do I apply Tax Exemptions?

Tax exempt entities should fax their tax exemption certificate to 312-583-9707, Attn: Tax Manager.

The Tax Manager will apply the exemption to your company record in order to exempt state sales tax for orders in all states where you are exempt.

NOTE: If the NRA does not have your tax exemption certificate on file, tax will be applied. Contact the Service Center to verify that your faxed certificate was received and processed before placing your first order with NRA.


How are orders shipped?
UPS Ground is the standard shipping option (5-7 business days from the ship date).

Product orders ship within 24-48 business hours of the order entry date.

Expedited shipping order requests must be placed by 1:30 pm central standard time (Product Order Options: UPS Next Day, 2nd Day, and 3-Day Select; Exam Booklet Order Options: UPS Next Day & 2nd Day).

A $12.50 warehouse handling fee is also applied to all orders.

How can I track my order status?
Online: Login to www.servsafe.com and select "Current Order Status" from the navigation options listed under "Access My Account" on the right hand side of the page.

Phone: 800-765-2122 ext. 6703.

How may I cancel my order?
Orders transmit for fulfillment rapidly; any cancellation requests must be made within one (1) hour of placing the order. If the Service Center is not able to halt the fulfillment process, customers should refuse delivery. The order is then automatically returned to the warehouse. Credit is issued against the refused order once it has been received and checked back into inventory.

How do I return products?
Online training courses and online exam seat registration numbers are not returnable or refundable.

Requests to return products must be made within 30 days from the date of invoice.

Contact the Service Center to receive a "Return Authorization Number" and instructions on how and where to return products.

Read the NRA Product Return Policy online

The NRA does not offer Product Exchanges.

How do I receive credits for returned orders/materials?

For returns on materials, credits are issued within two to four weeks after product has been received and checked back into inventory.

No refunds will be applied for Shipping & Handling charges on returned orders.

Contact Service Center for assistance with price adjustments and credits situations.


How do I contact Technical Support?
Contact servicecenter@restaurant.org or 800-765-2122 ext. 6703.

Login issues (e.g. creating a new customer profile, verifying User ID and Password)

Online training course usage (e.g. how to enroll a student base, connectivity issues, course navigation assistance)

E-commerce usage (placing training material orders online)

Exam booklet orders and online exams usage

Login issues (e.g. scheduling exam classes, retrieving exam scores)

Instructors', Proctors' and Organizations' rights for exam administration related services

Whom do I contact regarding Exam Administration?
Contact certification@restaurant.org or 800-765-2122 ext. 703

Online exams usage

Login issues (e.g. scheduling exam classes, retrieving exam scores)

Instructors, Proctors and Organizations rights for exam administration related services

What is your Service Standard?
Respond to all customer inquiries within one business day.


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