Business operations are undergoing a sea change of disruption caused by many factors.
First, globalization has created markets and demand for almost all products purchased online and delivered by global systems to anywhere for anyone.
Second, labor skills and costs are now distributed around the world, so series, customer support, administrative activities, are now performed by a qualified and educated workforce around the world.
Third, technology has advanced to a point where old traditions of business processes and management are being displaced by information and insights becoming available to owners in real time and on mobile devices. It’s changing the structure of how business organizes.
Back office operations are a bright example of how technology has changed to empower more effective business performance.