In an attempt to increase awareness of diversity and inclusion, the National Restaurant Association and the Multicultural Foodservice & Hospitality Alliance (MFHA) have teamed up to create “Understanding Unconscious Bias in Restaurants,” a new online training program that teaches managers and their employees how to deal with bias in the workplace.
The program offers two 30-minute training modules – one geared to managers and the other focusing on employees. Both use industry-specific scenarios to instruct on the issue. The goal is to heighten awareness of unconscious bias and help both employees and managers promote a culture of respect among guests and themselves.
“The restaurant industry is as diverse as the communities it serves,” said Sherman Brown, the Association’s executive vice president of training and certification. “Increasing awareness of unconscious bias and its effects, and equipping people with the tools they need to manage bias, is essential to our industry’s success.”